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Return Policy

Return may be a conspire given by individual dealers specifically beneath this arrangement in terms of which the alternative of trade, substitution and/ or discount is advertised by the individual dealers to you. All items recorded beneath a specific category may not have the same returns arrangement. For all items, the returns/replacement arrangement given on the item page might win over the common returns arrangement. Do allude the particular item's pertinent return/replacement approach on the item page for any exemptions to this return arrangement and the table underneath.

 

The return of Products is separated into three parts; please do read all areas carefully to get it the conditions and cases beneath which return will be accepted.

 

Part One – Return & Category and possible Activities

 

Category

Returns Window, Activities Conceivable and Conditions (in case any)

A) Clothing, Footwear, Watches,  Sunglasses, and Fashion Accessories

15 days Refund, Replacement or Exchange

B) (i) Sport & Fitness Equipment, Baby Care, Jewellery, Footwear Accessories, (ii)Travel Accessories, Lingerie (top-wear) 

(iii)Home decor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies; Books, Music Instruments, Office Supply, School Supply and Toys

(iv)All automotive spare parts, accessories

7 days Refund or Exchange

C) (i)All Mobiles (Except Apple and Google Phones), Electronics - Headphones, Cases & Covers, Laptop, Data Cables & Printer (except Apple / Beats, Realme, Samsung and Google Products) &

(ii)Small Home Appliances - Mixer grinder juicer, Iron, Electric kettle, Hand blender, Sewing machine, Induction cook top, Vacuum cleaner, Roti khakra maker, Egg cooker

7 days Exchange only

 

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

D) Mobile - Google & Apple.

Electronics - Google, Apple Realme & Samsung Products, /Beats (Tablets, Laptops, Smart Watches etc.)

7 days Exchange only

 

For all functionality related issues, do contact the brand authorized service centre directly.

You can easily reach to Authorized Service Partners at the concerned product’s web pages.

·         For any other issues with the product you may contact Flipshopper

E) (i)Furniture, Large appliances and Rest of  the Electronics - except Apple / Beats, Realme, Samsung and Google Products

(ii)All Small home appliances (Except: Mixer grinder juicer, Iron, Electric kettle, Hand blender, Sewing machine, Induction cook top, Vacuum cleaner, Roti and khakra maker, Egg cooker) 

7 days Exchange only

 

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

F) No Returns categories  

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products also in Footer Menu

 

Part Two - Returns Pick-Up and Processing

In case of returns where you would like Product(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

Your product will be checked for the following conditions during pick-up:

 

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Original packaging of Product’s/ box should be undamaged.

The field executive will refuse to accept the returns if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part Three - General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/ return general conditions will be applicable. Click here to know more about Open Box Delivery
  3. For products where installation is provided by Flipshopper's service partners, do not open the product packaging by you. Flipshopper authorised personnel shall help in unboxing and installation of the product.
  4. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.