REFUND POLICY
Effective Date: 12/08/2026
Last Updated: 16/09/20226
FLIP SHOPPER GLOBAL SOLUTION PRIVATE LIMITED, operating under the brand name FLIP SHOPPER ("Flip Shopper", "Company", "we", "us" or "our"), is committed to providing a transparent and fair refund experience to customers purchasing products through www.flipshopper.in.
This Refund Policy explains when a customer may be eligible for a refund, how refunds are processed, and the applicable procedures and timelines.
This Policy should be read together with our Terms & Conditions, Return Policy, Cancellation Policy, Shipping & Delivery Policy, Payment Policy and other applicable policies published on our website.1. When Is a Refund Available?A refund may be available in circumstances including:An eligible order is cancelled before dispatch.Flip Shopper cancels an order after receiving payment.An eligible product is returned and the return is approved.The product delivered is defective, damaged, incorrect or materially different from the product ordered, subject to applicable verification.A product cannot be delivered after payment has been received.A duplicate payment or excess payment has been successfully verified.A refund is otherwise required under applicable law or the applicable product/order terms.Eligibility may vary depending on the product category and the specific return, cancellation or warranty terms displayed at the time of purchase.Nothing in this Policy is intended to restrict any consumer right or remedy that cannot lawfully be excluded.2. Refund for Cancelled OrdersIf an eligible order is cancelled before dispatch and payment has already been received, Flip Shopper will initiate the applicable refund after cancellation is confirmed.If an order is cancelled by Flip Shopper because the product is unavailable, the delivery location is not serviceable, a material pricing or technical error has occurred, payment cannot be verified, or fulfilment is otherwise not reasonably possible, the eligible amount paid by the customer will be refunded.3. Refund After Product Return
Where a product is eligible for return: Return Request → Verification → Pickup/Return → Product Inspection → Approval → Refund Initiation
A refund will normally be initiated after the returned product has been received and, where applicable, inspected and approved in accordance with the applicable Return Policy.Inspection may include verification of:Product identity;Serial number, where applicable;Product condition;Accessories;Packaging;Invoice/order information;Signs of misuse or damage;Other applicable return conditions.4. Refund for Damaged, Defective or Incorrect ProductsIf a customer receives a product that is:damaged in transit;defective;incorrect;materially different from the description; orotherwise eligible for a remedy under applicable law or the product-specific policy,the customer should contact Flip Shopper through the applicable support channel within the stated return/complaint period.Customers may be requested to provide photographs, videos, packaging details, product information or other reasonable evidence to help us investigate the issue.Where the claim is approved, Flip Shopper may provide an appropriate remedy, which may include:replacement;exchange;repair, where applicable;refund; oranother remedy permitted by applicable law.The appropriate remedy may depend on product availability, product category, warranty terms and the nature of the issue.5. Refund MethodsWhere possible, refunds will be processed to the original payment method used for the order.Depending on the payment method, refunds may be processed through:UPI;credit card;debit card;net banking;wallet/payment provider;other payment methods supported by Flip Shopper.For Cash on Delivery ("COD") orders, if COD is offered, Flip Shopper may require valid bank-account or other payment details for processing an eligible refund.Customers should ensure that the refund information provided to Flip Shopper is accurate.6. Refund Processing TimeOnce a refund has been approved and initiated by Flip Shopper, the time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution.The customer will be informed, where applicable, when the refund has been initiated.Important: The refund initiation date and the date on which the amount is credited to the customer's account may be different.7. Shipping and Delivery ChargesTreatment of shipping, delivery and other charges will depend on the reason for the return/cancellation and the applicable product/order terms.Where a product is returned because it is defective, damaged, incorrect or otherwise qualifies for a refund under applicable law or Flip Shopper's applicable policy, eligible charges will be handled in accordance with the applicable rules and circumstances.Where a customer voluntarily cancels or returns an order for a reason not covered by the applicable refund/return terms, certain charges may not be refundable where legally permissible and where this was disclosed before purchase.8. Partial RefundsIn appropriate circumstances, Flip Shopper may issue a partial refund where:only part of an order is eligible for refund;only certain products in a multi-product order are returned;a specific promotional or bundle condition requires adjustment;a product-specific policy provides for a partial refund; oranother lawful basis applies.The customer will be informed of the applicable refund calculation where necessary.9. Promotional Offers, Coupons and DiscountsIf an order was placed using a coupon, promotional code, discount, cashback or other offer, the refund amount may be calculated according to the terms of that particular promotion.Where a discount was applied across multiple products, the discount may be allocated between the relevant products when calculating a refund.Any non-refundable promotional benefit will be handled according to the applicable offer terms, subject to applicable consumer rights.10. Failed or Duplicate PaymentsIf a customer has been charged more than once for the same order, the duplicate payment will be investigated.Once the duplicate transaction is verified, the eligible excess amount will be refunded through the applicable payment mechanism.If a payment appears successful in the customer's bank account but the Flip Shopper order was not successfully created, the transaction may require reconciliation with the payment gateway or bank before a refund is processed.11. Refunds Where Delivery Is Not PossibleIf Flip Shopper is unable to fulfil or deliver a confirmed prepaid order for reasons attributable to Flip Shopper, and the order is cancelled, the eligible amount paid by the customer will be refunded.Delivery may occasionally be affected by circumstances outside reasonable control, including natural disasters, government restrictions, transportation disruptions, extraordinary events or other force-majeure circumstances.Such circumstances will be handled in accordance with applicable law and the Company's policies.12. Non-Refundable SituationsA refund may not be available where:The product is expressly identified as non-returnable/non-refundable and the restriction is legally permissible and was disclosed before purchase.The customer has used, altered or damaged the product beyond the permitted return conditions.The product is returned without required components, accessories or documentation where these are material to the return conditions.The return request is outside the applicable return period, subject to statutory rights.The customer fails to meet applicable product-specific return conditions.A warranty claim is being made for an issue that is outside the applicable warranty terms.These exclusions will not apply where doing so would unlawfully restrict a consumer's statutory rights.13. Refund for Warranty ClaimsProducts covered by a manufacturer's or seller's warranty may be subject to a separate warranty process.Depending on the product and warranty terms, the appropriate remedy may include:repair;replacement;exchange; orrefund, where applicable.Warranty claims will be handled according to the applicable warranty terms and applicable law.14. Refund StatusCustomers may contact Flip Shopper Customer Support to enquire about the status of an approved refund.Please keep the following information available:Order ID;registered mobile number;registered email address;payment reference/transaction ID, where available;return reference number, where applicable.15. How to Request a RefundCustomers should first initiate the applicable cancellation or return request through the website or contact Flip Shopper Customer Support.Recommended process:Step 1: Log in to your Flip Shopper account.Step 2: Open My Orders.Step 3: Select the relevant order.Step 4: Select Return / Cancellation / Refund Assistance, as applicable.Step 5: Provide the requested information and supporting documents.Step 6: Submit the request.Step 7: Wait for verification and, where applicable, product pickup/inspection.Step 8: Once approved, the eligible refund will be initiated.16. Customer ResponsibilityCustomers are responsible for:providing accurate order and contact information;providing correct refund/payment details when requested;retaining the invoice/order information;keeping returned products in the required condition;providing requested photographs or other reasonable information;ensuring that returned products contain applicable accessories/components.Customers should never share OTPs, passwords, PINs, CVV numbers or complete payment credentials with anyone claiming to process a Flip Shopper refund.17. Fraudulent Refund ClaimsFlip Shopper reserves the right, subject to applicable law, to investigate suspected fraudulent or abusive refund activity.This may include:repeated false damage claims;fraudulent return submissions;manipulated products;false delivery claims;misuse of promotional refunds;duplicate refund claims;submission of false information.Where fraud or abuse is reasonably suspected, Flip Shopper may take appropriate action in accordance with applicable law and its Terms & Conditions.18. Consumer RightsThis Refund Policy does not affect rights and remedies available to consumers under applicable Indian law.The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce entities, including inventory-model e-commerce, and require appropriate information regarding returns, refunds, exchanges, warranty/guarantee, delivery and grievance redressal.Flip Shopper will endeavour to process eligible consumer refunds fairly, transparently and in accordance with applicable law.19. GST and Tax TreatmentWhere applicable, refunds, credit notes, tax adjustments and related documentation will be handled in accordance with applicable GST and tax requirements.The treatment of GST or other taxes may depend on the nature of the transaction, invoice, cancellation/return and applicable tax rules.Customers should retain the relevant invoice and refund documentation.20. Grievance RedressalIf a customer is dissatisfied with a refund decision or experiences an unresolved refund issue, the customer may contact Flip Shopper through the Company's grievance redressal mechanism.
Grievance Officer:
Designation: Grievance Officer
Email: care@flipshopper.in
Phone: +91-99999-77225
Address: D 271A, Flat No. 7, 3rd Floor, Krishna Park, Devli Road, Khanpur, South Delhi, Delhi 110080
Every complaint should receive an appropriate acknowledgement/reference mechanism. The Department of Consumer Affairs states that e-commerce entities are required to maintain a grievance redressal mechanism, including displaying relevant grievance-officer information.21. Policy ChangesFlip Shopper may update this Refund Policy from time to time to reflect changes in:applicable laws and regulations;payment systems;business processes;product categories;return procedures;customer-service procedures; ortechnology.The updated version will be published on www.flipshopper.in with the applicable revision/effective date.22. Contact Us For refund-related assistance:
FLIP SHOPPER GLOBAL SOLUTION PRIVATE LIMITED
Brand: FLIP SHOPPER
Website: www.flipshopper.in
Email: care@flipshopper.in
Customer Care: +91-99999-77225
Grievance Officer:
Last Updated: 16/09/2026
