Privacy Policy
Flip Shopper Global Solution Private Limited
Brand: Flip Shopper
Website: www.flipshopper.in
Effective Date: 12/8/2026
Last Updated: 15/9/2026
Flip Shopper Global Solution Private Limited (“Flip Shopper,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use www.flipshopper.in, place an order, contact us, or otherwise interact with our services.
By using the Flip Shopper website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or using personal information for specific purposes.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
The Flip Shopper website
Customer accounts and registrations
Product purchases and orders
Customer-service interactions
Communications with Flip Shopper
Cookies and similar technologies
Other services or channels that link to this Privacy Policy
This Privacy Policy does not apply to third-party websites, applications, payment gateways, logistics providers, or other services that may be accessible through links on our website. Their privacy practices are governed by their own policies.
2. Information We Collect
We collect only information that is reasonably necessary for the relevant purpose and as permitted by applicable law.
2.1 Information You Provide Directly
Depending on how you interact with us, we may collect:
Name
Mobile number
Email address
Billing address
Shipping or delivery address
Account login details
Order and purchase information
Product preferences
Payment-related information
Customer-service communications
Complaints, feedback, reviews, and ratings
Information provided in forms, messages, or other communications
We generally do not store complete payment-card details or banking credentials. Payments may be processed by authorized third-party payment service providers in accordance with their own terms and privacy policies.
2.2 Transaction and Order Information
When you place an order, we may collect and process information such as:
Order number
Products purchased
Order value
Delivery details
Billing details
Payment status
Refund or cancellation information
Return and warranty information
Delivery and tracking details
2.3 Device and Website Information
When you visit or use our website, we may automatically collect certain technical information, including:
IP address
Browser type and version
Device type
Operating system
Language and time-zone settings
Website pages viewed
Search terms and interactions
Date and time of access
Referring website or source
Approximate location derived from technical information
Website performance and diagnostic information
2.4 Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to:
Operate and secure the website
Maintain login and session information
Remember shopping-cart contents
Save customer preferences
Understand website usage
Improve performance
Analyze traffic
Prevent fraud
Support marketing activities where permitted
You may be able to manage cookies through your browser settings or other controls we provide. Disabling certain cookies may affect website functionality.
2.5 Information from Other Sources
We may receive information from third parties, such as:
Payment service providers
Delivery and logistics partners
Fraud-prevention providers
Analytics providers
Advertising or marketing partners
Customer-support platforms
Publicly available sources
Persons who place an order on your behalf
We will handle such information in accordance with this Privacy Policy and applicable law.
3. How We Use Information
We may use personal information for the following purposes:
Create and manage customer accounts
Process and fulfill orders
Arrange delivery and shipment tracking
Process payments, refunds, cancellations, and returns
Provide customer support
Send order confirmations and service notifications
Respond to questions, complaints, and requests
Verify identity or account information where necessary
Prevent, detect, and investigate fraud, abuse, unauthorized activity, and security incidents
Maintain and improve website functionality
Personalize website content and customer experience
Analyze website usage and business performance
Manage warranties and after-sales services
Send promotional communications where permitted and appropriately consented
Comply with legal, regulatory, tax, accounting, and reporting obligations
Establish, exercise, or defend legal claims
Protect the rights, property, safety, and security of Flip Shopper, customers, and others
Fulfill any other purpose disclosed at the time information is collected or otherwise permitted by law
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or supported by appropriate consent.
4. Legal Basis and Consent
Depending on the circumstances and applicable law, we may process personal information:
To perform or take steps necessary to perform a contract with you
To provide products and services requested by you
To comply with legal obligations
To protect vital interests
For legitimate business purposes, where permitted by law
With your consent
To prevent fraud, protect security, and enforce our terms
Where processing is based on consent, you may withdraw consent at any time, subject to legal or operational limitations. Withdrawal of consent will not affect processing already carried out lawfully before withdrawal.
5. Promotional Communications
Where permitted by applicable law and where appropriately consented, we may send promotional communications about:
Products and offers
Discounts and promotions
New services
Events or campaigns
Personalized recommendations
You may opt out of promotional emails by using the unsubscribe link in the communication or by contacting us. You may also opt out of promotional messages by following the instructions provided in the relevant communication.
Even if you opt out of promotional communications, we may continue to send non-promotional service messages, including order, delivery, payment, security, account, and support communications.
6. How We Share Information
We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy and as permitted by applicable law.
6.1 Service Providers
We may share information with trusted service providers that assist us with:
Payment processing
Order fulfillment
Warehousing and logistics
Delivery and shipment tracking
Customer support
Website hosting and technology
Analytics and performance monitoring
Fraud prevention and security
Communications and marketing
Returns, refunds, and warranty services
Accounting, auditing, and professional services
These service providers may process information only for authorized purposes and are expected to maintain appropriate confidentiality and security safeguards.
6.2 Business Transfers
If Flip Shopper is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
6.3 Legal and Regulatory Disclosures
We may disclose information where reasonably necessary to:
Comply with applicable law, court orders, or legal processes
Respond to lawful requests from government or regulatory authorities
Enforce our terms and policies
Investigate fraud, security incidents, or unlawful activity
Protect the rights, safety, or property of Flip Shopper, customers, or others
6.4 With Your Direction or Consent
We may share information with third parties when you request or authorize us to do so.
We do not sell personal information in the ordinary meaning of that term. We do not disclose personal information to third parties for their independent marketing purposes unless permitted by law and appropriately authorized.
7. Payment Information
Payments may be processed through authorized payment gateways, banks, card networks, UPI providers, wallet providers, or other payment service providers.
Flip Shopper may receive limited payment-related information, such as:
Payment method
Transaction reference
Payment status
Masked card or account details
Refund status
Fraud or risk indicators
Payment service providers may collect and process payment information under their own privacy policies. Customers should review those policies before using a payment method.
Flip Shopper will not ask customers to disclose confidential credentials such as OTPs, UPI PINs, ATM PINs, card PINs, CVVs, passwords, or banking credentials through calls, messages, or email.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide products and services
Maintain business and transaction records
Process returns, refunds, and warranties
Resolve disputes and complaints
Prevent fraud and protect security
Comply with tax, accounting, legal, and regulatory obligations
Enforce agreements and protect legal rights
Retention periods may vary depending on the type of information, the purpose of processing, legal requirements, and operational needs. When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable and legally permitted.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
Secure website connections
Access controls
Authentication controls
Restricted access to personal information
Payment-security mechanisms
Monitoring and logging
Fraud-prevention measures
Data backups
Employee and service-provider confidentiality obligations
Security assessments and operational controls
No internet-based system, website, transmission, or storage method can guarantee absolute security. Customers should use strong passwords, protect account credentials, avoid sharing confidential information, and notify us promptly if they suspect unauthorized account activity.
10. Cookies and Similar Technologies
Flip Shopper may use different categories of cookies and similar technologies.
10.1 Essential Cookies
These cookies are necessary for core website functions, including:
Login and session management
Shopping-cart functionality
Checkout
Security
Fraud prevention
Load balancing
10.2 Preference Cookies
These cookies help remember choices such as:
Language
Region
Display preferences
Previously selected settings
10.3 Analytics and Performance Cookies
These technologies help us understand how customers use the website and improve:
Website navigation
Page performance
Product discovery
Technical reliability
Customer experience
10.4 Marketing Cookies
Where applicable and permitted by law, marketing technologies may help measure campaigns or display more relevant communications. We will provide appropriate consent or control mechanisms where required.
You may manage cookies through your browser or any cookie controls made available on the website. Some website features may not function properly if essential cookies are disabled.
11. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, except where unauthorized activity results from circumstances beyond your reasonable control.
You should:
Use a strong and unique password
Keep account information accurate
Avoid sharing login credentials
Log out from shared devices
Notify us promptly of suspected unauthorized access
We may suspend or restrict an account where reasonably necessary to protect security, prevent fraud, or comply with law.
12. Children’s Privacy
The Flip Shopper website is not intended for children who are not legally permitted to enter into transactions under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Your Privacy Rights and Choices
Subject to applicable law, you may have rights or choices relating to your personal information, including the ability to:
Request access to personal information held by us
Request correction of inaccurate or incomplete information
Request deletion or erasure where legally available
Withdraw consent where processing is based on consent
Opt out of promotional communications
Request information about how your data is processed
Raise a complaint or grievance
Request restriction or objection to certain processing where legally available
Nominate or authorize a person where permitted by applicable law
To exercise a right or make a request, contact us using the details provided below. We may need to verify your identity before processing a request. Certain requests may be limited or refused where permitted or required by law.
14. Grievance Redressal and Privacy Requests
For privacy questions, requests, or complaints, please contact:
Name: [Insert Name]
Designation: Grievance Officer / Privacy Contact
Email: [Insert Official Email]
Phone: [Insert Official Number]
Address: [Insert Official Address]
Working Hours: [Insert Working Hours]We will review and respond to privacy-related requests within the period required by applicable law. Where appropriate, we may provide a complaint or ticket reference number for tracking.
15. Third-Party Links and Services
The website may contain links to third-party websites, applications, payment services, social-media platforms, or other services. Flip Shopper is not responsible for the privacy, security, content, or practices of third parties.
Customers should review the privacy policies and terms of third-party services before providing information or using those services.
16. International Data Transfers
Depending on the service providers we use, personal information may be processed or stored in India or other jurisdictions. Where information is transferred across borders, Flip Shopper will take reasonable steps to comply with applicable data-protection requirements and maintain appropriate safeguards.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our business operations
Website features
Service providers
Legal or regulatory requirements
Data-protection practices
Customer expectations
The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
18. Contact Information
Flip Shopper Global Solution Private Limited
Brand: Flip Shopper
Website: www.flipshopper.in
CIN: U47912DL2026PTC469512
PAN: AAHCF1963D
GSTIN: 07AAHCF1963D1ZS
Registered Office: D 271A, Flat no 7, 3rd floor Krishna Park Devli Road Khanpur South Delhi India 110080
Customer Care: +91-9999977225
Privacy Contact / Grievance Officer: +91-9999977225
Legal Email: care@flipshopper.in
19. Important Notice
This Privacy Policy is intended to explain Flip Shopper’s general privacy practices. It should be reviewed and finalized based on the company’s actual operations, technology systems, service providers, data flows, consent mechanisms, retention practices, and applicable Indian laws and regulations.
Flip Shopper will review and update its privacy and data-handling practices as its business develops and as applicable laws, regulations, and regulatory guidance evolve.
Flip Shopper Global Solution Private Limited
Smart Shopping. Better Choices. Bigger Possibilities.
