Terms of Use
Flip Shopper Global Solution Private Limited
Brand: Flip Shopper
Website: www.flipshopper.in
Effective Date: [Insert Effective Date]
Last Updated: [Insert Last Updated Date]
These Terms of Use (“Terms”) govern your access to and use of the Flip Shopper website, www.flipshopper.in, and any related services, features, content, applications, and customer-support channels operated by Flip Shopper Global Solution Private Limited (“Flip Shopper,” “we,” “us,” or “our”).By accessing or using the website, creating an account, browsing products, placing an order, or using any Flip Shopper service, you agree to be bound by these Terms, our Privacy Policy, Refund and Return Policy, and any other policies or terms displayed on the website or applicable to a particular product or service. If you do not agree with these Terms, please do not use the website.
1. Eligibility
You may use the website only if you are legally capable of entering into a binding agreement under applicable law.
If you are under the age of majority, you may use the website only with the involvement and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
By using the website, you represent that:- You have provided accurate and complete information- You are legally permitted to use the website- You will comply with these Terms and applicable laws- You will not use the website for unlawful, fraudulent, or unauthorized purposes
2. Account Registration
Certain features may require you to create an account. You are responsible for:- Providing accurate, current, and complete information- Maintaining the confidentiality of your login credentials- Updating your information when necessary- Preventing unauthorized access to your account- Notifying Flip Shopper promptly of any suspected unauthorized use
You are responsible for all activities conducted through your account unless the activity resulted from Flip Shopper’s negligence or unauthorized access caused by a security failure attributable to Flip Shopper.
We may suspend or terminate an account if we reasonably believe that the account contains inaccurate information, has been misused, or violates these Terms or applicable law.
3. Website Use
You agree to use the website only for lawful purposes and in accordance with these Terms.
You must not:- Use the website for fraudulent, unlawful, or harmful activities- Attempt to gain unauthorized access to the website, accounts, systems, or networks- Interfere with the operation, security, or availability of the website- Introduce viruses, malware, malicious code, or harmful material- Scrape, copy, reproduce, distribute, or commercially exploit website content without authorization- Use automated systems, bots, crawlers, or data-mining tools without our prior written consent- Impersonate another person or entity- Submit false, misleading, defamatory, abusive, or unlawful content- Use another person’s account, payment method, or personal information without authorization- Circumvent any security, access, or usage restrictions- Engage in activities that may damage Flip Shopper’s reputation or business
We may investigate suspected violations and take appropriate action, including restricting access, suspending accounts, cancelling orders, or reporting unlawful conduct to the relevant authorities.
4. Product Information and Availability
We attempt to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate and current. However, errors, omissions, delays, or inaccuracies may occur.
Product images are provided for illustrative purposes and may vary slightly from the actual product due to screen settings, lighting, manufacturing changes, or packaging updates.
Product availability may change without notice. We do not guarantee that any product will remain available or that product information will always be complete, accurate, or error-free.
Product-specific terms, warranty conditions, return eligibility, delivery restrictions, and other information displayed on the relevant product page or during checkout form part of the applicable transaction terms.
5. Prices, Taxes, and Charges
Prices displayed on the website may include or exclude applicable taxes, delivery charges, handling fees, convenience fees, or other charges, as indicated during checkout.
We may change prices, offers, discounts, fees, and product information at any time without prior notice. Changes will not generally affect orders that have already been accepted, except where required by law or where an obvious pricing or listing error has occurred.
If a pricing, tax, discount, or listing error is identified, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order. If the order is cancelled after payment, we will initiate an eligible refund.
6. Orders and Acceptance
Placing an order constitutes an offer to purchase a product. An order is not accepted until Flip Shopper confirms acceptance, dispatch, or another legally recognized confirmation.
We may refuse, limit, or cancel an order for reasons including:- Product unavailability- Pricing, listing, or technical errors- Payment failure or authorization issues- Incorrect or incomplete customer information- Delivery restrictions- Suspected fraud or unauthorized activity- Duplicate or unusually large orders- Violation of these Terms or applicable law- Events beyond our reasonable control
If an order is cancelled after payment has been received, we will initiate an eligible refund to the original payment method or another legally permitted method.
7. Payment
Payments must be made through the payment methods made available on the website or through authorized payment partners.
You represent that:- You are authorized to use the selected payment method- The payment information provided is accurate- The transaction is not connected with unlawful activity- You will not attempt to reverse, dispute, or misuse a payment fraudulently
Payment processing may be handled by third-party payment gateways, banks, card networks, wallet providers, or other authorized service providers. Their terms and privacy policies may also apply.
Flip Shopper does not request confidential credentials such as passwords, card PINs, CVVs, UPI PINs, or banking passwords through unsolicited calls, messages, or emails. You should not share such information with anyone claiming to process an order, refund, or return.
8. Delivery
We will attempt to deliver products to the address provided during checkout. Delivery estimates are indicative and may be affected by product availability, logistics conditions, weather, public holidays, regulatory restrictions, incorrect address details, or events beyond our reasonable control.
You are responsible for providing accurate and complete delivery information and for being available to receive the order.
If delivery fails because of an incorrect address, refusal to accept delivery, unavailability of the recipient, repeated delivery attempts, or another customer-related reason, the order may be returned to Flip Shopper. Re-delivery, cancellation, refund, or additional charges will be handled in accordance with the applicable order terms and Refund and Return Policy.
9. Cancellation, Returns, Replacements, and Refunds
Cancellations, returns, replacements, exchanges, and refunds are governed by the Flip Shopper Refund and Return Policy and any product-specific terms displayed at the time of purchase.
Return eligibility may vary based on the product category, seller, brand, condition, warranty, delivery location, and applicable law.
You may be required to provide order details, photographs, videos, packaging information, or other evidence to process a return, replacement, refund, or damage claim.
A return or refund request does not automatically guarantee approval. Products may be inspected to verify eligibility, condition, authenticity, completeness, and compliance with the applicable return requirements.
Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.
10. Third-Party Sellers and Service Providers
Some products or services may be supplied, fulfilled, delivered, or supported by third-party sellers, manufacturers, logistics providers, payment processors, or service partners.
Where applicable, the identity of the seller or service provider and relevant terms may be displayed on the product page, invoice, order confirmation, or other transaction documentation.
Third-party sellers may be responsible for product descriptions, warranties, fulfilment, invoices, returns, replacements, or after-sales support, subject to applicable law and the terms displayed at the time of purchase.
Third-party websites, services, links, and applications may be subject to separate terms and privacy policies. Flip Shopper is not responsible for third-party content, services, policies, or actions except to the extent required by applicable law.
11. Intellectual Property
All content on the website, including text, product descriptions, images, graphics, logos, trademarks, designs, software, layout, videos, audio, and other materials, is owned by or licensed to Flip Shopper or its content providers and is protected by applicable intellectual-property laws.
You may access and use website content only for personal, non-commercial shopping purposes. You must not copy, modify, reproduce, publish, distribute, sell, license, create derivative works from, or otherwise exploit website content without prior written permission.
“Flip Shopper,” related logos, names, slogans, designs, and marks are trademarks or trade names of Flip Shopper or their respective owners. No right or license is granted by implication or otherwise.
12. User Content and Reviews
The website may allow you to submit reviews, ratings, comments, photographs, questions, feedback, or other content (“User Content”).You represent that:- You own or have the necessary rights to submit the User Content- The User Content is accurate to the best of your knowledge- The User Content does not violate any law or third-party rights- The User Content is not defamatory, abusive, obscene, misleading, fraudulent, or harmful- The User Content does not contain malware, confidential information, or unauthorized personal data
By submitting User Content, you grant Flip Shopper a non-exclusive, worldwide, royalty-free, transferable, sublicensable, and perpetual license to use, reproduce, modify, publish, display, distribute, translate, and otherwise use the User Content for business, marketing, operational, and promotional purposes, subject to applicable law.
We may remove, edit, refuse, or restrict User Content at our discretion, including where it violates these Terms or applicable law.
13. Promotions, Discounts, and Gift Offers
Promotions, discounts, coupons, cashback offers, contests, referral programs, and other promotional activities may be subject to additional terms.
Unless otherwise stated:- Offers may be available for a limited period- Offers may be limited to eligible customers, products, locations, or payment methods- Offers may not be combined- Offers may not be transferred, exchanged, or redeemed for cash- We may modify, suspend, or withdraw an offer where permitted by law- Fraudulent or abusive use may result in cancellation of the benefit or order
The terms displayed with a particular promotion will prevail in the event of a conflict with these Terms.
14. Privacy and Personal Information
Your use of the website is also governed by the Flip Shopper Privacy Policy, which explains how we collect, use, store, disclose, and protect personal information.
You are responsible for ensuring that information provided by you is accurate and that you have the necessary authority to provide information relating to another person.
15. Communications
By using the website or placing an order, you consent to receiving service-related communications from Flip Shopper through email, SMS, telephone, WhatsApp, app notifications, or other available channels.
These communications may include order confirmations, payment updates, delivery notifications, return or refund updates, account alerts, and customer-support messages.
Marketing communications will be handled in accordance with applicable law and available opt-out mechanisms.
16. Disclaimers
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that:- The website will always be available, uninterrupted, secure, or error-free- Website content will always be accurate, complete, current, or reliable- Products will meet every customer expectation- Product availability, delivery estimates, or prices will remain unchanged- Defects or technical issues will always be corrected immediately- The website will be free from viruses or other harmful components
Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot lawfully be excluded or limited.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Flip Shopper and its directors, officers, employees, affiliates, agents, contractors, sellers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from or relating to:- Use of or inability to use the website- Delays, interruptions, or technical failures- Product availability or listing errors- Unauthorized access not caused by our failure to apply reasonable security measures- Third-party services, sellers, or websites- User Content- Events beyond our reasonable control- Any other matter relating to the website or an order
Where liability cannot be excluded, our liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid for the relevant product or service.
18. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless Flip Shopper, its affiliates, directors, officers, employees, agents, contractors, sellers, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from or relating to:- Your breach of these Terms- Your misuse of the website- Your violation of applicable law or third-party rights- Your User Content- Fraudulent, unauthorized, or unlawful activity connected with your account- Your failure to protect account credentials or payment information
19. Suspension and Termination
We may suspend, restrict, or terminate your access to the website or account, cancel orders, or refuse services if:- You breach these Terms- We suspect fraud, abuse, or unlawful activity- Your account presents a security or operational risk- Required by law or a government authority- The website or a service is discontinued- You provide false or misleading information- You misuse promotions, returns, refunds, or customer-support services
Termination will not affect rights or obligations that accrued before termination or provisions that are intended to survive termination.
20. Force Majeure
Flip Shopper will not be responsible for delay, failure, interruption, or inability to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, strikes, government restrictions, regulatory changes, power failures, internet or telecommunications failures, logistics disruptions, cyber incidents, or supplier failures.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction of consumer forums or authorities, disputes arising from or relating to these Terms, the website, or an order will be subject to the jurisdiction of the courts having authority over the location of Flip Shopper’s registered office.
Nothing in these Terms prevents you from exercising any statutory consumer right or remedy available under applicable law.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business operations, technology, legal requirements, or customer practices.
The updated Terms will be posted on the website with a revised “Last Updated” date. Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by law.
The Terms applicable to an order will generally be the version in effect when the order was placed, unless a change is required by law or provides a more favorable customer benefit.
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
24. No Waiver
A failure or delay by Flip Shopper in enforcing any provision of these Terms will not constitute a waiver of that provision or any other right.
25. Entire Agreement
These Terms, together with the Privacy Policy, Refund and Return Policy, product-specific terms, promotional terms, and other policies displayed on the website, constitute the agreement between you and Flip Shopper regarding your use of the website and related services.
If there is a conflict between these Terms and a product-specific or transaction-specific term, the specific term will generally apply to that product or transaction.
26. Contact Information
Flip Shopper Global Solution Private Limited
Brand: Flip Shopper
Website: www.flipshopper.in
CIN: U47912DL2026PTC469512
PAN: AAHCF1963D
GSTIN:07AAHCF1963D1ZS
Registered Office: D 271A, Flat No. 7, 3rd Floor,
Krishna Park, Devli Road, Khanpur
South Delhi, Delhi 110080, India
Customer Care: +91-99999-77225
Legal or Terms Contact: +91-971122-3295
Email: care@flipshopper.in
Working Hours: 7 Working Days; 10:00am to 10:00pm
When contacting us, please provide your name, registered mobile number or email address, order number where applicable, and a clear description of your request.
27. Important Notice
These Terms of Use are intended to explain the general terms governing access to and use of the Flip Shopper website and services. They should be reviewed and finalized based on Flip Shopper’s actual business model, product categories, seller arrangements, payment systems, logistics processes, customer-support procedures, data practices, and applicable Indian laws and regulations.
Flip Shopper may provide additional terms at the time of purchase or when you use a particular feature, promotion, product, or service. Customers should review the product page, order confirmation, invoice, warranty information, Privacy Policy, Refund and Return Policy, and any other applicable instructions or terms.
Flip Shopper Global Solution Private Limited
Smart Shopping. Better Choices. Bigger Possibilities.
