Refund and Return Policy
Flip Shopper Global Solution Private Limited
Brand: Flip Shopper
Website: www.flipshopper.in
Effective Date: 12/08/2026
Last Updated: 16/09/2026
Flip Shopper Global Solution Private Limited (“Flip Shopper,” “we,” “us,” or “our”) aims to provide customers with a reliable and satisfactory shopping experience. This Refund and Return Policy explains the conditions and procedures applicable to cancellations, returns, replacements, refunds, and related requests for products purchased through www.flipshopper.in.
By placing an order on the Flip Shopper website, you acknowledge that you have read and understood this Refund and Return Policy. Product-specific return conditions, warranty terms, exclusions, and timelines displayed on the relevant product page or during checkout will also apply.
1. Scope of This Policy
This policy applies to products purchased through:- The Flip Shopper website- Customer accounts- Online checkout- Orders placed through authorized Flip Shopper channels- Customer-service-assisted orders, where applicable
This policy does not apply to products purchased from unauthorized sellers or third-party websites. Such purchases are subject to the seller’s own return and refund terms.
2. Order Cancellation
2.1 Cancellation Before Shipment
You may request cancellation of an order before it is shipped by contacting Flip Shopper customer support or using the cancellation option available in your account, where provided.
If the cancellation request is accepted before shipment, we will initiate a refund of the eligible amount to the original payment method or through another legally permitted method.
2.2 Cancellation After Shipment
Once an order has been shipped, cancellation may not be possible. You may refuse delivery, where permitted by the logistics provider, or request a return after delivery in accordance with this policy.
If an order is refused or returned after shipment, shipping, handling, or other charges may be deducted where permitted by applicable law and disclosed at the time of purchase.
2.3 Cancellation by Flip Shopper
We may cancel an order in circumstances including:- Product unavailability- Pricing or listing errors- Payment failure or authorization issues- Suspected fraud or unauthorized activity- Inaccurate or incomplete delivery information- Delivery restrictions- Events beyond our reasonable control- Violation of applicable terms or policies
If we cancel an order after payment has been received, we will initiate an eligible refund.
3. Eligibility for Returns
A product may be eligible for return if:- The product is damaged, defective, or materially different from the product ordered- The wrong product, size, color, or quantity was delivered- The product is eligible for return as stated on its product page- The return request is submitted within the applicable return period- The product is unused, unless the return relates to a defect or damage- The product is returned with its original packaging, accessories, manuals, tags, labels, and promotional items, where applicable- The product is accompanied by the invoice or order details- The product passes the applicable quality and verification checks
Return eligibility may vary by product category, seller, brand, condition, and applicable law. The product page and order confirmation should be reviewed for product-specific terms.
4. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, customization, or applicable law. These may include:- Personalized or customized products- Perishable goods- Opened or used hygiene, beauty, or personal-care products- Innerwear, swimwear, or similar products- Products sealed for health or safety reasons after the seal is broken- Digital products, downloads, subscriptions, or services- Gift cards or vouchers- Products damaged due to misuse, negligence, or improper handling- Products missing original packaging, accessories, tags, or components- Products returned after the applicable return period- Products specifically marked as non-returnable
This list is illustrative and may vary depending on the product and applicable law.
5. Return Period
Return requests must generally be submitted within the return period displayed on the relevant product page, order confirmation, or invoice.The return period may begin from:- The date of delivery- The date on which the order is made available for collection- The date of delivery of the final item in a multi-item orderIf a product is defective, damaged, or incorrectly delivered, please notify us as soon as possible and within the applicable return period. Certain damage or shortage claims may need to be reported within a shorter period specified on the product page or delivery documentation.6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered:
1. Contact Flip Shopper customer support promptly.
2. Provide your order number and a description of the issue.
3. Submit photographs, videos, packaging images, or other information if requested.
4. Keep the product, packaging, labels, and accessories available for inspection.
5. Do not use, alter, repair, or dispose of the product unless instructed by Flip Shopper.
We may arrange inspection, pickup, replacement, repair, or refund depending on the nature of the issue, product availability, warranty terms, and applicable law.
For products delivered in visibly damaged packaging, customers should, where possible, record the condition of the package and notify the delivery agent or Flip Shopper before accepting delivery.
7. Return Procedure
To request a return:
1. Log in to your Flip Shopper account, where the return option is available, or contact customer support.
2. Provide the order number, product details, reason for return, and requested resolution.
3. Upload supporting photographs or videos if required.
4. Wait for return authorization or further instructions.
5. Pack the product securely with its original packaging, accessories, manuals, tags, and invoice.
6. Hand the product to the authorized pickup partner or ship it using the instructions provided by Flip Shopper.
A return request does not automatically guarantee approval. The product may be inspected after receipt to verify eligibility and condition.
8. Return Pickup and Shipping
Where a return is approved, Flip Shopper may arrange pickup through an authorized logistics partner. In some cases, customers may be required to ship the product to the address provided by Flip Shopper.
Return shipping may be:- Free for products that are damaged, defective, incorrect, or otherwise covered by Flip Shopper’s return commitment- Chargeable for change-of-mind returns or other customer-requested returns, where permitted and disclosed- Unavailable for certain locations or product categories
Customers should retain the return shipment receipt, tracking number, and other proof of dispatch until the return is completed.
Flip Shopper is not responsible for products sent to an unauthorized address or through an unauthorized return method.
9. Product Inspection and Approval
After a returned product is received, Flip Shopper or its authorized service provider may inspect it to verify:- The product matches the order- The reported issue is genuine and covered- The product is within the applicable return period- The product has not been used improperly or damaged after delivery- All accessories, parts, tags, manuals, and promotional items are included- The product complies with the applicable return conditions
If the product does not meet the return requirements, we may reject the return, reduce the refund, or return the product to the customer, where permitted by law.
10. Replacement and Exchange
Where available, customers may request a replacement or exchange for an eligible product.
Replacement or exchange is subject to:- Product availability- The same or comparable product being available- Verification of the returned product- Applicable product-category restrictions- Delivery availability for the customer’s location
If a replacement is unavailable, Flip Shopper may offer a refund or another resolution permitted by applicable law.
An exchange for a different product, size, color, or model may be subject to additional conditions, price differences, shipping charges, or availability restrictions.
11. Refunds
If a refund is approved, Flip Shopper will initiate the refund after:- The returned product is received and verified, where a return is required; or- The cancellation is accepted; or- Flip Shopper confirms that a return is not required
Refunds may include the eligible product price and applicable taxes. Shipping, handling, convenience, or other charges may be refundable or non-refundable depending on the reason for the return, the product terms, and applicable law.
Refunds will generally be issued to:- The original payment method- The bank account or payment instrument used for the transaction- Another method permitted by applicable law and agreed with the customer
The time taken for the refund to appear in the customer’s account depends on the payment gateway, bank, card issuer, wallet provider, or other financial institution.
12. Refund Timelines
After Flip Shopper initiates a refund, the amount may take several business days to reflect in the customer’s account. Delays may occur due to:- Bank processing times- Payment gateway processing- Card-network settlement- Wallet or UPI processing- Public holidays or weekends- Incorrect or incomplete payment details- Compliance or fraud-prevention checks
If a refund has been confirmed by Flip Shopper but has not been received within the expected period, customers should contact us with the order number and refund reference, if available.
13. Partial Refunds and Deductions
A partial refund may apply where:- Only part of an order is returned- A product is returned without accessories or components- The product shows use, damage, or deterioration beyond permitted handling- Promotional items or bundled products are not returned- Shipping, handling, or other charges are non-refundable- The product is returned in a condition that reduces its value- A price adjustment or other deduction is permitted by the applicable terms or law
We will communicate any applicable deduction where reasonably practicable.
14. Failed Delivery and Undelivered Orders
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, repeated delivery failure, or other customer-related reason, the order may be returned to Flip Shopper.
In such cases, we may contact the customer to arrange re-delivery or cancellation. Any refund will be processed in accordance with the applicable product and order terms. Additional delivery or re-shipping charges may apply where permitted and disclosed.
15. Warranty and Manufacturer Support
Some products may be covered by a manufacturer or seller warranty. Warranty claims may be handled by Flip Shopper, the seller, the manufacturer, or an authorized service center.
Warranty terms may specify:- Warranty duration- Covered defects- Exclusions- Service or repair procedures- Required documents- Replacement or refund conditions
Damage caused by misuse, accidents, unauthorized repairs, normal wear and tear, liquid exposure, improper installation, or failure to follow product instructions may not be covered.
Customers should review the warranty information provided with the product or contact customer support for assistance.
16. Fraud, Abuse, and Misuse
Flip Shopper may restrict, suspend, or refuse returns, replacements, refunds, or accounts where we reasonably suspect:- Fraudulent activity- Repeated or excessive returns- Product substitution- False or misleading claims- Damage caused after delivery- Abuse of promotional or return benefits- Unauthorized use of another person’s account or payment method- Violation of applicable terms or law
This does not limit any rights available to customers under applicable law.
17. Customer Responsibilities
Customers are responsible for:- Providing accurate order and delivery information- Inspecting products promptly after delivery- Submitting return requests within the applicable period- Keeping products and packaging in appropriate condition- Returning all included items and accessories- Providing accurate information about the reason for return- Following packing, pickup, and shipping instructions- Protecting confidential account and payment information
Customers should not share OTPs, UPI PINs, card PINs, CVVs, passwords, or banking credentials with anyone claiming to process a return or refund.
18. Exceptions and Applicable LawThis policy is subject to applicable Indian laws and regulations. Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under applicable law.
Where a product-specific policy, warranty, promotional offer, or applicable law provides a more favorable right or remedy, the applicable provision may apply.
19. Changes to This Refund and Return PolicyWe may update this Refund and Return Policy from time to time to reflect changes in:- Product categories- Return and refund procedures- Logistics arrangements- Payment methods- Business operations- Legal or regulatory requirements- Customer-service practicesThe updated version will be posted on this page with a revised “Last Updated” date. The policy applicable to an order will generally be the version in effect when the order was placed, unless a change is required by law or provides a more favorable customer benefit.
20. Contact InformationFlip Shopper Global Solution Private LimitedBrand: Flip Shopper
Website: www.flipshopper.inCIN: [Verify and insert official CIN]PAN: [Verify and insert official PAN]GSTIN: [Verify and insert official GSTIN]Registered Office: [Insert official registered address]Customer Care: [Insert official customer-care details]Refund and Return Contact: [Insert official details]Email: [Insert official customer-support email]Working Hours: [Insert working hours]When contacting us, please provide your order number, registered mobile number or email address, product details, and a clear description of your request.
21. Important Notice
This Refund and Return Policy is intended to explain Flip Shopper’s general return, replacement, cancellation, and refund practices. It should be reviewed and finalized based on the company’s actual product categories, seller arrangements, logistics processes, payment systems, warranty commitments, customer-support procedures, and applicable Indian laws and regulations.Flip Shopper may provide additional product-specific terms at the time of purchase. Customers should review the product page, order confirmation, invoice, warranty information, and any instructions provided with the product.
Flip Shopper Global Solution Private Limited
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