FREQUENTLY ASKED QUESTIONS
Everything You Need to Know About Shopping with Flip Shopper
Welcome to Flip Shopper.
We have put together answers to some of the most common questions about shopping, orders, payments, delivery, returns, refunds, products and customer support.
If you cannot find the answer to your question, please contact our Customer Support team.
GENERAL QUESTIONS
1. What is Flip Shopper?
Flip Shopper is an online shopping platform operated by FLIP SHOPPER GLOBAL SOLUTION PRIVATE LIMITED.
We offer products across selected categories and aim to provide customers with a convenient, transparent and customer-focused online shopping experience.
2. Who operates Flip Shopper?
Flip Shopper is operated by:
FLIP SHOPPER GLOBAL SOLUTION PRIVATE LIMITED
Our brand name is Flip Shopper.
For company and contact information, please visit our About Us and Contact Us pages.
3. What products can I buy from Flip Shopper?
Our product portfolio may include multiple categories such as:
Women's Innerwear
Artificial Jewellery
Spiritual Essentials
Home Security
Electronics
Smart Home Products
Lifestyle Products
Other selected consumer products
Our product categories and selection may change over time according to customer requirements and business strategy.
4. Is Flip Shopper a marketplace?
Currently, Flip Shopper operates primarily as an inventory-based/direct retail e-commerce business.
Our general business model is:
Manufacturer / Supplier → Flip Shopper → Customer
Products are sourced or procured through our business operations and offered directly to customers through the Flip Shopper website.
ACCOUNT & SHOPPING
5. Do I need an account to place an order?
This depends on the ordering functionality available on the website.
Where guest checkout is available, customers may be able to place an order without creating an account. Creating an account can make it easier to manage orders, addresses and other shopping information.
6. How do I place an order?
To place an order:
Select Product → Add to Cart → Review Cart → Enter Delivery Details → Select Payment Method → Place Order
After successfully placing an order, you should receive an order confirmation through the contact information provided during checkout.
7. How can I find a product?
You can browse products through the website's categories, menus and search functionality.
Use relevant keywords in the search bar or browse the category that matches the product you are looking for.
8. How do I know whether a product is available?
Product availability is generally displayed on the relevant product page.
Availability can change due to inventory levels, demand, order processing and other operational circumstances.
9. Can I purchase more than one quantity of a product?
This depends on product availability and any quantity restrictions applicable to the particular product.
For bulk or unusually large quantities, please contact our support team before placing the order.
PRODUCT INFORMATION
10. Are product images exactly the same as the delivered product?
We aim to display accurate product images and information.
However, slight differences in colour, appearance, packaging or presentation may occur due to photography, lighting, screen settings, manufacturer updates or packaging changes.
Please always refer to the product description and specifications before purchasing.
11. Where can I find product specifications?
Product specifications, features, dimensions, material information and other relevant details are provided on the individual product page wherever applicable.
If important information is missing, please contact Customer Support before placing your order.
12. Does Flip Shopper provide product warranties?
Warranty availability depends on the specific product, manufacturer and applicable terms.
Where a warranty is available, the applicable warranty information should be provided on the product page, invoice or warranty documentation.
PRICING & OFFERS
13. Are the prices shown on the website final?
The price displayed on the product or checkout page is the applicable price for the order, subject to the terms displayed at checkout and applicable taxes or charges.
The final payable amount should be reviewed before placing your order.
14. Does Flip Shopper offer discounts and special offers?
From time to time, Flip Shopper may provide:
Product discounts
Promotional offers
Coupon codes
Seasonal offers
Special campaigns
Category-specific promotions
Each offer may have its own eligibility conditions, validity period and exclusions.
15. Can I use more than one coupon on an order?
Coupon usage depends on the terms of the particular promotion.
Unless specifically stated otherwise, multiple promotional codes may not be combined.
Please check the applicable offer terms before checkout.
16. Why can the price of a product change?
Product prices may change because of supplier pricing, inventory, promotions, market conditions, taxes, operational costs or other business factors.
The applicable price shown at checkout should be considered before placing an order.
PAYMENTS
17. What payment methods are available?
Available payment methods may include options such as:
UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Cash on Delivery, where offered
The payment options available to you will be displayed during checkout.
18. Is online payment secure?
Flip Shopper aims to provide a secure online shopping environment and uses applicable payment-processing and security mechanisms for supported payment methods.
Customers should never share their:
OTP • PIN • CVV • Password • Complete Card Number
with anyone claiming to represent Flip Shopper.19. What happens if my payment is deducted but my order is not confirmed?
If money has been deducted but your order has not been successfully confirmed, please contact Customer Support with your payment reference/transaction details.
We will assist in checking the payment status and applicable refund process.
20. What happens if I accidentally make a duplicate payment?
If the same order has been paid more than once, please contact Customer Support with the relevant transaction details.
After verification, an eligible duplicate payment may be processed for refund according to our Refund Policy and applicable payment-processing timelines.
ORDERS
21. How do I know whether my order has been successfully placed?
After successful order placement, an order confirmation should be displayed and/or communicated through the contact details provided during checkout.
Your order number should be retained for future communication.
22. Can I cancel my order?
Cancellation depends on the order status and the applicable Cancellation Policy.
If cancellation is available, customers should submit the cancellation request as early as possible.
Some orders may not be cancellable after processing, dispatch or other specified stages.
23. Can Flip Shopper cancel an order?
In certain circumstances, an order may need to be cancelled, including situations such as:
Product becoming unavailable
Pricing or listing errors
Payment issues
Delivery restrictions
Address-related problems
Suspected fraudulent activity
Operational circumstances
Where an eligible prepaid order is cancelled by Flip Shopper, applicable refund processing will be handled according to the Refund Policy.
24. Can I change my delivery address after placing an order?
Address modification depends on the order's processing status.
Please contact Customer Support immediately if you need to change your delivery address.
Once an order has been dispatched, changing the address may not be possible.
SHIPPING & DELIVERY
25. Where does Flip Shopper deliver?
Delivery availability depends on the product, destination, logistics coverage and applicable restrictions.
Enter your delivery address during shopping or checkout to determine whether delivery is available.
26. How long will my order take to arrive?
Delivery time depends on:
Delivery location
Product availability
Order processing time
Shipping partner
Operational conditions
External circumstances
The estimated delivery information displayed during checkout or order communication should be referred to for your specific order.
27. How can I track my order?
Where tracking is available, customers can use the order tracking facility provided by Flip Shopper.
You may need your Order ID and/or registered contact details to access tracking information.
28. What happens if my order is delayed?
Delivery timelines can occasionally be affected by logistics conditions, weather, holidays, operational issues or other circumstances.
If your order is significantly delayed, please contact Customer Support with your Order ID so that the current status can be checked.
29. What happens if I am unavailable when the delivery arrives?
The delivery partner may attempt delivery again according to its applicable process.
Repeated unsuccessful delivery attempts may result in the order being returned to the seller/warehouse.
Please ensure that your delivery address and contact details are accurate.
30. What should I do if I receive a damaged package?
If the package appears visibly damaged, customers should, where practical:
Check the package condition.
Document the damage with photographs/video.
Report the issue as soon as possible.
Keep the product, packaging and shipping materials until the issue is resolved.
Please contact Customer Support with your Order ID and supporting evidence.
RETURNS & EXCHANGES
31. Can I return a product?
Return eligibility depends on the product category, product condition and applicable Return & Refund Policy.
Certain products may have specific return restrictions for reasons such as hygiene, safety, personalization or other applicable conditions.
Please check the product-specific return information before purchasing.
32. How do I request a return?
Where a return is eligible:
Login/Order Details → Select Order → Request Return → Provide Reason → Submit Request
Our team may review the request and provide further instructions regarding pickup, verification or return shipment.
33. What products may not be eligible for return?
Return restrictions may apply to certain products or categories.
Examples may include products that are:
Used or worn
Damaged after delivery due to customer handling
Missing original packaging or accessories
Altered or modified
Personalized
Subject to hygiene restrictions
Specifically marked as non-returnable
These restrictions are subject to applicable law and the product-specific policy.
34. Can I exchange a product?
Exchange availability depends on the product and applicable policy.
Where exchange is available, eligibility may depend on product condition, stock availability and the reason for exchange.
35. What should I do if I receive the wrong product?
Please contact Customer Support as soon as possible with:
Order ID
Product details
Photographs/video where appropriate
Description of the issue
The issue will be reviewed and an appropriate resolution may be provided according to the applicable policy.
REFUNDS
36. When will I receive my refund?
Refund timing depends on the reason for refund, verification requirements and the payment method used.
Once a refund is initiated by Flip Shopper, the actual credit time may depend on the relevant bank, card issuer, UPI provider, payment gateway or other financial institution.
37. How will my refund be received?
Where applicable, refunds for online payments are generally processed through the original payment method or another permitted method communicated by Flip Shopper.
For Cash on Delivery orders, applicable refund procedures may require additional customer information.
38. Will delivery charges be refunded?
Treatment of delivery or shipping charges depends on the reason for the refund and the applicable policy.
Please refer to the Refund Policy and Return Policy applicable to your order.
39. What if I receive a defective product?
If you believe that a product is defective or does not conform to the applicable description or order terms, contact Customer Support promptly.
Depending on the circumstances and applicable policy, the resolution may include:
Replacement • Exchange • Repair • Return • Refund • Warranty Assistance
CUSTOMER SUPPORT
40. How can I contact Flip Shopper?
You can contact Flip Shopper through the customer support channels provided on our Contact Us page.
Email: care@flipshopper.in
Phone: +91-99999-77225
For order-related queries, please include your Order ID whenever possible.
41. What information should I provide when contacting support?
For faster assistance, provide:
Your name
Registered mobile number/email
Order ID
Product name
Date of purchase
Payment reference, where relevant
Description of the issue
Photographs/videos, where relevant
Never send your OTP, password, PIN, CVV or complete card details to customer support.
42. How can I make a formal complaint?
If your issue requires formal grievance handling, please use the Grievance Redressal process available on our website.
You should receive appropriate acknowledgement and a complaint/ticket reference where applicable.
PRIVACY & SECURITY
43. How does Flip Shopper handle my personal information?
Flip Shopper processes customer information for purposes such as order processing, payment processing, delivery, customer support, security, legal compliance and other legitimate business purposes, subject to our applicable Privacy Policy.
44. Does Flip Shopper ask for OTP or password information?
Customers should never disclose passwords, OTPs, PINs, CVVs or complete payment-card credentials to anyone claiming to represent Flip Shopper.
If someone requests such information while offering order assistance, treat the request with caution and contact Flip Shopper through official channels.
BUSINESS & BULK ORDERS
45. Can I place a bulk order?
Bulk purchase availability depends on product, inventory and business requirements.
For larger quantities, please contact our support team with the product name, quantity required and delivery location.
46. Can businesses purchase products from Flip Shopper?
Business and institutional purchase opportunities may be available for selected products.
Please contact us with your requirements so that the relevant team can review the request.
WEBSITE & POLICIES
47. Where can I find Flip Shopper's policies?
Important customer policies are available through the website, including, where applicable:
Terms & Conditions
Privacy Policy
Shipping Policy
Cancellation Policy
Return Policy
Refund Policy
Payment Policy
Warranty Policy
Grievance Redressal Policy
Customers should review the applicable policy before placing an order.
48. What happens if the information on the website contains an error?
We make reasonable efforts to maintain accurate product, pricing and website information.
However, errors or technical issues can occasionally occur.
Where a material error is identified, Flip Shopper may take appropriate corrective action in accordance with applicable law and the relevant order/policy terms.
49. Can Flip Shopper change its policies?
Yes. Policies may be updated from time to time to reflect changes in our business, technology, legal requirements or customer experience.
The latest version published on the website will apply as specified in the relevant policy.
STILL HAVE A QUESTION?
We are here to help.
If your question isn't answered above, please contact our Customer Support team.
FLIP SHOPPERFLIP SHOPPER GLOBAL SOLUTION PRIVATE LIMITED
Smart Shopping. Better Choices. Bigger Possibilities.
Email: care@flipshopper.in
Contact: +91-99999-77225
